Life used to be so simple. We’d get up in the morning and go to the office. At the end of the workday, it’s back home. Thenext day, more of the same.

This worked great until we discovered the one great truth about business – it’s not about going to the office, it’s about serving the customer. And we’ve learned, over the years, that the best way to do this is to get out there, where the customers are, and find new ways to serve them, improve operational efficiency, and hopefully create a positive impact on the bottom line. Thus the era of mobility was born.

But this in turn led to another challenge – with so much productivity dependent upon network-based information systems, how can we extend our enterprise networks to the field, and put all of their power and capability into the hands of mobile workers? And how does management have to change – both stylistically and operationally – in order to get the most out of a mobile workforce?